Return Policy

At Bed Direct, your satisfaction is our priority. If for any reason, you are not completely happy with your purchase, we offer a clear and simple returns process to ensure a smooth experience.

🔹 1. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

  • The item is unused

  • It is in its original packaging

  • All labels, hardware, and parts are included

  • The item has not been assembled or installed

Assembled or used items cannot be returned unless they are damaged or faulty.

🔹 2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Mattresses (if unsealed or used)

  • Pillows and bedding

  • Clearance / final-sale items

  • Custom or made-to-order products

🔹 3. How to Request a Return

To start a return, please email us at:

📧 hello@assuredcapitalgroup.co.uk

Include the following details:

  • Your full name

  • Order number

  • Product name

  • Reason for return

  • Photos (if the item arrived damaged)

Our team will respond within 24–48 hours.

🔹 4. Return Shipping Costs

Unless your item is damaged or faulty, return shipping is the customer’s responsibility.

We can arrange a courier collection for you at a fixed charge depending on product size and location.

🔹 5. Damaged or Faulty Items

If your order arrives damaged or defective:

  • Notify us within 48 hours

  • Provide clear photos of the issue

  • We will arrange a replacement, part replacement, or refund at no additional cost

We cannot accept claims reported after this timeframe.

🔹 6. Refunds

Once your returned item is received and inspected, we will:

  • Approve or reject your refund

  • Process refunds within 3–7 business days

  • Refund via your original payment method

Shipping fees (if any) are non-refundable.

🔹 7. Change of Mind Returns

If you change your mind:

  • You have 14 days to request a return

  • Item must be unused and unassembled

  • Return postage costs apply

  • A restocking fee may apply for bulky furniture items

🔹 8. Cancellations

You may cancel your order before it has been dispatched for a full refund.

If the order has already been shipped, the cancellation will be treated as a return.

🔹 9. Incorrect or Missing Items

If you receive the wrong item or are missing parts:

  • Contact us within 48 hours

  • We will send replacements or missing components free of charge

🔹 10. Contact Us

For any questions regarding returns or refunds, please contact us:

📧 Email: hello@assuredcapitalgroup.co.uk
📍 Bed Direct – Customer Support

We’re here to help and ensure your experience with Bed Direct is smooth, reliable, and stress-free.